Patient Access Representative- Check In

Center for Orthopaedics • Lake Charles, LA

3d • Onsite

About The Position

The Patient Access Representative- Check In role at the Center for Orthopaedics is responsible for greeting and checking in all patients in a courteous, efficient, and friendly manner. This role ensures that patient information is up-to-date, insurance is verified, and patients are directed appropriately within the office. The representative also monitors patient accounts for credit status and required deposits.

Requirements

• Ability to greet and check in patients courteously and friendly.
• Proficiency in obtaining updated insurance cards and identification cards.
• Understanding of insurance verification processes.
• Knowledge of patient registration procedures.
• Ability to monitor patient accounts for credit status and required deposits.
• Skill in directing patients to appropriate personnel or stations.

Responsibilities

• Greets and checks in patients in a courteous and friendly manner.
• Obtains updated insurance cards and identification cards as needed upon arrival.
• Ensures that insurance verification specialist has verified each patient's insurance and that the insurance is active.
• Directs patient to the vitals station when vital signs are necessary.
• Ensures that the patient updates his/her registration according to CFO guidelines.
• Advises and directs patients, including walk-ins, about registration procedures.
• Monitors charts for credit status of delinquent accounts or surgery deposits required and directs them to appropriate business office personnel while checking patients in.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed