Patient Access Representative - Admitting

Cleveland Clinic•Akron, OH

1d•Onsite

About The Position

Cleveland Clinic Health System is committed to excellence in healthcare, transforming the patient experience daily. At Cleveland Clinic Akron General Hospital, which has provided world-class care for over 100 years, the focus is on patient-centered care and comfort with a collaborative team. Caregivers in the Patient Registration Area are the initial point of contact for many patients, and as a Patient Access Representative, the role involves ensuring an exceptional experience from hospital entry to return home. This position serves as a steppingstone for career growth within Customer Service or other departments in the Cleveland Clinic system. Cleveland Clinic is a nonprofit multispecialty academic medical center, founded in 1921, integrating clinical and hospital care with research and education. It is headquartered in Cleveland, Ohio, and has pioneered medical breakthroughs. Consistently named one of the nation’s best hospitals by U.S. News & World Report, Cleveland Clinic employs 70,800 caregivers worldwide across 140 medical specialties. It is a 6,500-bed health system with a main campus, 19 hospitals, over 220 outpatient facilities, and international locations.

Requirements

High School Diploma or GED
One year of customer service work experience OR higher education and training
Proficiency in data entry
Knowledge of medical terminology
Excellent customer service skills

Nice To Haves

One year of hospital clerical or billing work experience

Responsibilities

Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures
Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments
Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other
Complete questionnaires to assist departments with preparing for patients
Utilize the screening tool for self-pay patients to determine any possible payer source
Refer patients to financial counselors
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR)
Obtain, scan and index physician orders
Cross train to staff all patient access areas