Patient Access Representative 1 - ED (Children's) 7a-7p

FMOLHS•Baton Rouge, LA

23h•Onsite

About The Position

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Requirements

Professional/effective communication skills
Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act.
Flexibility to change
Ability to adapt and adjust to a constantly changing environment.
Ability to respond to disaster activation with plans to work on-site until conclusion of activation.

Responsibilities

Accurately register patients presenting to the Emergency Department.
Validate patient identity.
Collect ED-specific screening information.
Coordinate with ED nurses to ensure patients are triaged in a timely manner.
Verify insurance coverage.
Calculate and collect patient co-insurance/deductibles/co-pays.
Determine in-network and out-of-network status post-stabilization.
Balance cash.
Demonstrate professional/effective communication skills with patients, families, physicians, and nurses.
Manage patient and visitor concerns during traumas and disasters.
Comply with federal and state regulations related to acute-care patient registration, including EMTALA and the No Surprises Act.
Adapt and adjust to a constantly changing environment.
Respond to disaster activation and work on-site until conclusion.