Patient Access Representative 1 - ED (Livingston) 7a-7p

FMOLHS•Walker, LA

5h•Onsite

About The Position

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department. This includes traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration involves validating patient identity, collecting ED-specific screening information, coordinating with ED nurses for timely patient triage, verifying insurance coverage, calculating and collecting patient co-insurance/deductibles/co-pays, determining in-network and out-of-network status post-stabilization, and balancing cash. In this fast-paced, high-stress environment, the PAR1 must demonstrate professional and effective communication skills with patients, families, physicians, and nurses. They will manage patient and visitor concerns during traumas and disasters. The PAR1 must be knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Requirements

Professional/effective communication skills with patients and families, physicians, and nurses.
Ability to adapt and adjust to a constantly changing environment.
Ability to respond to disaster activation with plans to work on-site until conclusion of activation.
Knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act.

Responsibilities

Accurately register patients presenting to the Emergency Department.
Validate patient identity.
Collect ED-specific screening information.
Coordinate with ED nurses to ensure patients are triaged in a timely manner.
Verify insurance coverage.
Calculate and collect patient co-insurance/deductibles/co-pays.
Determine in-network and out-of-network status post-stabilization.
Balance cash.
Demonstrate professional/effective communication skills with patients and families, physicians, and nurses.
Manage patient and visitor concerns during traumas and disasters.
Be knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act.
Be flexible to change and have an ability to adapt and adjust to a constantly changing environment.
Respond to disaster activation with plans to work on-site until conclusion of activation.