Patient Access Rep

United Musculoskeletal Partners • Plano, TX

2d • Onsite

About The Position

This role is for a Patient Access Representative at The TSC. The position offers a collaborative environment, work-life balance through flexible scheduling, competitive compensation, and an incredible culture that fosters fairness, teamwork, and a positive atmosphere. The essential duties include training in check-in/out, chart auditing, and call center functions, providing excellent customer service, contributing to a positive work atmosphere, relaying relevant information to internal staff, following practice procedures for appointment entry and check-in/out, participating in office meetings and educational activities, maintaining a neat work area, and complying with HIPAA procedures.

Requirements

• High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.
• 1-2 years of healthcare front desk experience.
• Ability to travel to all TSC locations.
• Cross-Training in different Patient Access functions is required.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relay relevant information to the appropriate internal staff.
• Follow practice procedures for appointment entry, check-in and/or check-out processes.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA
• Short- and long-term disability
• Life and AD&D
• Legal assistance
• Employee Assistance Program (EAP)
• Generous Paid Time Off: Up to 2 weeks of PTO starting out (Increases with tenure)
• 7 paid holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED