PATIENT ACCESS REP

Humboldt County Memorial Hospital•Humboldt, IA

5d•Onsite

About The Position

This is a full-time position for Therapy Registration. The role involves assisting with daily office functions of the Wellness Hub Department, which includes Speech therapy, Occupational Therapy, Physical Therapy, Cardiopulmonary, Dietitian, and Diabetes Educator. The employee works under the direct supervision of the Director of Therapy, specifically assisting with secretarial and registration tasks. The schedule is Monday through Friday, 8:30 AM to 5:00 PM.

Requirements

High school diploma or equivalent required.
Excellent communication, telephone, and customer service skills required.
Good typing and computer skills required.
Must speak and read English fluently.
Must be able to operate standard office equipment efficiently. (Copy machine, fax, scanner,)
Ability to see
Identify colors
Depth perception needed
Hearing (with aid)
Hearing (without aid)
Ability to write
Ability to count
Ability to read
Operating office equipment
Inside work environment
Working closely with others
Working alone

Nice To Haves

Medical office experience is preferred.
Medical terminology knowledge is helpful.
Will be trained to use EPIC if not already trained.

Responsibilities

Greets customers proactively with a smile and arranges for them to be escorted to their destination if needed.
Assists with registration of patients, answering phones, taking messages, scheduling appointments, routing questions to appropriate staff, and paging clinical staff when needed.
Releases patient information as permitted by hospital policy.
Scans necessary documents into patient’s chart as applicable.
Enters necessary changes on computer for updated demographic or billing information and status changes if applicable.
Assists with cleaning of the front therapy area including the peds waiting room daily when needed. Performs deep cleaning when needed. Is responsible for the set up and tear down of sleep study rooms/beds.
Assumes responsibility for prepping charts, including identifying proper diagnoses codes, current prior authorizations, filing.
Scans documents into the Electronic Medical Record. Maintains physical files.
Attends all mandatory department or hospital wide meetings. Completes assigned MedTrainer on time.
Demonstrates ability to work independently and with a team.
Multitasking, organization, and creativity is essential.
Willingly and actively participates in employee surveys, Staff Development, quarterly rounding, and yearly evaluations.
Performs functions other than described above due to extenuating circumstances.
Duties as cashier. Assures that the cash drawer balances are accurate at end of each day. Makes change, collects checks, cash payments, processes credit card payments, and issues receipts to customers. Prepare daily deposit and reconcile.
Works and communicates in a positive, courteous, and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification, and resolving problems.
Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions.
Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort.
Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback.
Listens effectively, is willing to try and receptive to alternative or new ways of doing things/ideas.
Assists in training of new employees if necessary.
Participates, as directed, in the quality improvement process.
Promotes a positive hospital image to community, patients/visitors, and coworkers.
Utilizes time and resources in an efficient manner.
Follows all department, hospital, and safety policies and procedures.
Willingly and carefully completes additional assignments when given within the time limit requested.
Assist in relieving the switchboard and in times of emergency, breaks, also includes working unscheduled shifts if necessary to ensure adequate coverage of the department.
Assists the business office or other departments with special projects or assignments as requested.
Participate in continued education opportunities as requested.