Patient Access Rep

Cardiovascular Institute of the South•Meridian, MS

14h•Onsite

About The Position

The Patient Access Rep will operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately. This role involves scheduling patient appointments, diagnostics, and lab visits using clinic templates in the practice management system. The representative will support patient care and communication flow through efficient call handling and accurate documentation.

Requirements

Experience using a multi-line phone system.
Strong verbal communication skills.
Ability to multitask in a fast-paced environment.
Detail-oriented with the ability to document and route messages accurately in the EMR.
Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.

Nice To Haves

High school diploma

Responsibilities

Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
Support patient care and communication flow through efficient call handling and accurate documentation.
Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.
Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

Benefits

Choice of three health insurance plans
Dental insurance coverage
Vision insurance coverage
401(k) with company match and profit-sharing plan
Company-paid short-term and long-term disability coverage
Company-paid life insurance for you and your family
Access to company-provided training and educational resources
Eligibility for annual merit-based performance increases
Accrued General Purpose Time (GPT)
Eight company-paid holidays
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
Complimentary Employee Assistance Program (EAP) for all employees and their dependents