Patient Access Rep

All-Star Orthopaedics • Southlake, TX

2h • Onsite

About The Position

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting All-Star Orthopedics, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. About All-Star Orthopedics is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top Ortho specialists, Physical Therapist, and APPs in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to communities north of the Metroplex—where your expertise can truly make a difference.

Requirements

• High School Diploma or GED.
• Ability to read, understand and master policies and regulations.
• Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.).
• Ability to interact and communicate well with patients, staff, and vendors.

Nice To Haves

• Graduate of accredited program in medical administration and/or college, business or technical school preferred.
• Billing/coding experience preferred.
• Minimum of six months experience in an outpatient clinic preferred.

Responsibilities

• Greet all visitors to the facility.
• Scan patient IDs and Insurance card(s).
• Ensure all new patient paperwork is completed, signed and dated.
• Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports.
• Answers telephones, triages calls, schedules appointments.
• Checking patients in for clinical encounters.
• Scan paperwork, insurance cards and photo ID
• Collecting co-pay, co-insurance and/or deductibles and past due balances.
• Entering charges.
• Balancing daily and providing report to Office Manager.
• Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file)
• Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences.
• Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff.
• Relays relevant information to appropriate internal staff when adding or changing an appointment.
• Answers questions regarding patient appointments as requested.
• Safeguards patient information and ensures all information remains confidential.
• Participates in office meetings and educational activities.
• Maintains work area in a neat and orderly manner.
• Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.

Benefits

• PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED