Patient Access Rep

Franciscan Medical Group•Lakewood, WA

1d•Onsite

About The Position

Virginia Mason Franciscan Health, established in 1891, provides exceptional healthcare across the Puget Sound area through a network of 10 hospitals and nearly 300 care sites. The organization is committed to holistic healing and excellence, supported by pioneering medical advances and accreditations. As a Patient Access Representative in a PRN (as-needed) position, you will manage administrative duties for patient intake in the clinic. This involves in-person and phone interactions with patients, handling check-in/out, data and payment collection, insurance validation, appointment scheduling, and processing referrals and authorizations. The role requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to ensure a high-quality patient intake experience.

Requirements

One year of customer service work experience

Nice To Haves

Two years of customer service work experience
Healthcare or Call Center experience

Responsibilities

Manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.
Interact with patients in person and by phone.
Facilitate check-in/out.
Collect data and payments.
Validate insurance.
Schedule appointments.
Process referrals and authorizations.
Registers and/or checks patients in/out.
Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. Workers’ Comp, other third-party liability info).
Follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified.
Identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
Conducts routine insurance eligibility verifications.
Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.
Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.
Handles and reconciles payments.