About The Position

Provides patient-focused customer service. Performs outpatient and/or inpatient registration and insurance verification functions; collects patient financial liability payments and ensures that patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals. Provides general information to hospital users, patients, families, and physician offices.

Requirements

  • Minimum one year of customer service experience.

Nice To Haves

  • Patient Access experience preferred.

Responsibilities

  • Provide patient-focused customer service.
  • Perform outpatient and/or inpatient registration and insurance verification.
  • Collect patient financial liability payments.
  • Ensure patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals.
  • Provide general information to hospital users, patients, families, and physician offices.
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