Patient Access Rep

Resurgens Orthopaedics • Sandy Springs, GA

2h • Onsite

About The Position

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Requirements

• High School Diploma or GED required.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Type at least 40 WPM.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Ability to maintain quality control standards.
• Knowledge of HIPAA and OSHA requirements.
• Prolonged periods of sitting at a desk and working on a computer.
• Must work well under pressure
• Must be able to read, understand and follow oral and written instruction.
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.

Nice To Haves

• 2 Years of medical office or customer service experience preferred.
• Knowledge of EHR system is a plus.

Responsibilities

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collecting patient co pays for their visit or collecting patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager.
• Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances.
• Covers co-workers and cross trains as necessary to meet the needs of the clinic.
• Assist team members as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED