Urgent Care Patient Access Rep
About The Position
As a member of the Urgent Care team, you will support patient access and registration by collecting required forms and signatures, verifying insurance, entering accurate contact information, and assisting patients with questions. You will provide clear, compassionate explanations of insurance coverage, deductibles, co-insurance, and financial policies. You will collect patient payments at the time of service and connect patients with financial counseling resources when appropriate. You will collaborate with clinical teams, authorization departments, and financial services to ensure smooth patient flow, accurate billing, and timely issue resolution. You will utilize the electronic health record to complete registrations, update patient information, enter charges, and ensure correct payer-plan matching. You will demonstrate strong communication skills through professional, effective interactions with both internal teams and external patients. You will contribute to a positive, supportive team environment by demonstrating flexibility, respect, and a willingness to help wherever needed. You will engage as an active member of a close-knit Urgent Care team, fostering strong working relationships and a culture of trust, accountability, and collaboration. You will maintain a patient-centered mindset while balancing team needs, helping ensure both an excellent patient experience and a cohesive work environment.
Requirements
- High School Diploma or equivalent
- One year office/clerical experience preferred.
- Previous experience in a healthcare setting preferred.
- Must have an ability to use the computer and required business software.
Responsibilities
- Support patient access and registration by collecting required forms and signatures, verifying insurance, entering accurate contact information, and assisting patients with questions.
- Provide clear, compassionate explanations of insurance coverage, deductibles, co-insurance, and financial policies.
- Collect patient payments at the time of service and connect patients with financial counseling resources when appropriate.
- Collaborate with clinical teams, authorization departments, and financial services to ensure smooth patient flow, accurate billing, and timely issue resolution.
- Utilize the electronic health record to complete registrations, update patient information, enter charges, and ensure correct payer-plan matching.
- Demonstrate strong communication skills through professional, effective interactions with both internal teams and external patients.
- Contribute to a positive, supportive team environment by demonstrating flexibility, respect, and a willingness to help wherever needed.
- Engage as an active member of a close-knit Urgent Care team, fostering strong working relationships and a culture of trust, accountability, and collaboration.
- Maintain a patient-centered mindset while balancing team needs, helping ensure both an excellent patient experience and a cohesive work environment.
Benefits
- Competitive salary
- Generous and affordable medical/dental/vision plan
- Dollar for dollar 401(a) match, up to 3%
- Up to $250 in your first year toward your unique Lifestyle Spending Account
- Dependent care matching plan
- Robust tuition reimbursement plan
- All-access subscription to LinkedIn Learning and Headspace
- Paid time off benefits that kick in immediately with an accrual rate of 10.77% on every hour worked
- Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
- Free nutrition consultations
- Discounted fitness membership at Western Colorado University Fieldhouse
- Deep discounts on food and drink in the cafeteria
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
