Patient Access Rep

Cardiovascular Institute of the South • St. George, LA

6d

About The Position

The Patient Access Rep serves as the first point of contact for patients and callers at an assigned Cardiovascular Institute of the South location. The role manages a high-volume, multi-line switchboard, schedules patient appointments, routes calls, and supports clinic operations. The representative contributes to a positive patient experience through clear, courteous, and responsive communication, while maintaining accurate documentation and supporting continuity of care.

Requirements

• Strong communication and listening skills with a customer-focused mindset.
• Ability to work accurately and professionally in a fast-paced, high-call-volume environment.
• Ability to gather and document complete and accurate information.
• Reliable and adaptable, with willingness to support team needs.

Nice To Haves

• Experience with multi-line phone systems.
• Experience with scheduling software.

Responsibilities

• Answer and route patient calls promptly and accurately.
• Manage a high-volume, multi-line switchboard with efficiency and professionalism.
• Schedule patient appointments according to clinic guidelines and provider templates.
• Maintain accurate documentation and route messages within the medical record to support clinical teams.
• Meet or exceed call-handling and productivity metrics.
• Provide courteous, respectful, and compassionate patient interactions.
• Support clinic operations and team needs to help ensure clinic success.

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Company events and employee engagement activities
• Complimentary Employee Assistance Program (EAP) for employees and their dependents

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed