Patient Access Rep - Danvers

Beth Israel Lahey Health•Beverly, MA

15h•$21 - $28

About The Position

The Patient Access Rep supports the Danvers Pain Clinic and contributes to the hospital’s mission by welcoming and registering patients efficiently and empathetically. This administrative and customer-service role may be a patient’s first point of contact and helps create a professional, reassuring visit. The position also supports patient safety and clinical care by verifying patient identifiers and insurance information and collecting co-payments. The role handles patient registration, appointment scheduling, and pre-registration. It processes payments and documents, verifies demographics and insurance coverage, applies scheduling protocols, communicates financial-clearance information, and helps maintain an orderly, confidential registration environment. The schedule is 8:00 a.m.–4:30 p.m., except Thursdays, when it is 10:30 a.m.–7:00 p.m.

Requirements

High school degree or equivalent.
Prior experience in a business setting providing customer service while processing and verifying electronic demographic, financial, or other business-related information and data.
Ability to work successfully in a fast-paced, multitasking environment where some independent decision-making is necessary.
Ability to process electronic information and data accurately and efficiently.

Responsibilities

Register patients, explain the process, and respond to questions.
Process co-payments, co-insurance, deductibles, and balances; safeguard funds and receipts; reconcile the cash drawer daily; and assist patients with kiosk check-in as needed.
Complete Medicare Secondary Payer Questionnaires and adjust coverage based on the results.
Obtain signatures on consent, financial, and other required forms; distribute and process documents; and record and scan documents collected during registration.
Counsel patients about non-covered services and obtain signatures on Advance Notice Beneficiaries forms, consents, and waivers.
Monitor the patient waiting area, advise patients of delays, and support an efficient and pleasant registration flow.
Complete registrations on inpatient units when information is missing from the original registration.
Respond appropriately to patient concerns and potential safety issues, following procedures for health conditions that may pose risks to others.
Maintain an orderly registration desk and waiting area and secure confidential patient information.
Initiate scheduling activities using patient calls and digital messages, orders, work queues, and MyChart.
Schedule, reschedule, and cancel appointments using applicable information sources.
Work with assigned clinical departments and correctly apply their scheduling protocols.
Stay current on scheduling protocols, use judgment, and seek management assistance when protocols do not meet patient needs.
Capture and verify required scheduling and registration information, including referring physician, insurance, demographic, and contact details.
Communicate issues that may affect appointment timeliness, accuracy, or subsequent patient care to Patient Access management.
When working remotely, follow confidentiality and equipment-security requirements, maintain productivity and quality standards, and communicate regularly with the Supervisor and Manager.
Register patients efficiently and verify information needed to identify and contact patients and support proper reimbursement on initial claim submission.
Determine, create, and assign the appropriate guarantor for each patient, including personal or family relationships, workers’ compensation, third parties, and behavioral health, as applicable.
Verify insurance coverage using real-time eligibility, review insurer responses, and take appropriate action.
Apply the appropriate guarantor and insurance to each patient visit.
Communicate financial-clearance status, contract or self-pay status, and payment responsibility to patients; schedule patients with Financial Counseling as needed.