Patient Access Rep

OrthoTexas Physicians & Surgeons•Frisco, TX

9d•Onsite

About The Position

The Patient Access Rep will greet all visitors to the facility, scan patient IDs and insurance cards, and ensure all new patient paperwork is completed, signed, and dated. This role involves collecting appropriate co-pays and/or deposits, collecting past due balances, balancing daily entries, running reports, answering telephones, triaging calls, and scheduling appointments. The representative will also handle medical records requests, check patients in for clinical encounters, enter charges, and audit superbills for upcoming appointments. Additionally, they will interpret appointment requests, schedule appointments according to clinic policies and physician preferences, and advise management of any scheduling issues. The role requires safeguarding patient information, participating in office meetings, and maintaining a neat work area.

Requirements

High School Diploma or GED.
Ability to read, understand and master policies and regulations.
Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.).
Ability to interact and communicate well with patients, staff, and vendors.

Nice To Haves

Graduate of accredited program in medical administration and/or college, business or technical school preferred.
Medical Records experience Strongly preferred.

Responsibilities

Greet all visitors to the facility.
Scan patient IDs and Insurance card(s).
Ensure all new patient paperwork is completed, signed and dated.
Collect appropriate co-pay and/or deposits, collect past due balances.
Balance daily entries and run reports.
Answer telephones, triage calls, and schedule appointments.
Handle medical records requests.
Check patients in for clinical encounters.
Scan paperwork, insurance cards and photo ID.
Collect co-pay, co-insurance and/or deductibles and past due balances.
Enter charges.
Balance daily and provide report to Office Manager.
Audit assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file).
Interpret appointment requests and schedule patient appointments based on clinic policies and physician preferences.
Identify any problems with making the appointment and advise Office Manager, Chief Operating Officer, or appropriate clinical staff.
Relay relevant information to appropriate internal staff when adding or changing an appointment.
Answer questions regarding patient appointments as requested.
Safeguard patient information and ensure all information remains confidential.
Participate in office meetings and educational activities.
Maintain work area in a neat and orderly manner.
Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.