Patient Access Rep - Psychiatry and Mental Health - FT Days

Sky Lakes Medical Center•Klamath Falls, OR

7d•Onsite

About The Position

This role is responsible for patient and visitor reception, directing patients to the appropriate location, obtaining and verifying insurance and billing information, and auditing charts daily for completeness and accuracy. The position requires maintaining a high level of accuracy in processing information for various insurance types and preparing identification bracelets and paperwork in a timely manner. The role also involves looking up non-scheduled patient exams, coordinating office equipment repair, maintaining relationships with clinical departments and physician offices, attending meetings, and training new clerical staff. Effective communication, stress management, and decision-making abilities are essential. The role requires understanding and complying with the policies and procedures of Sky Lakes Medical Center, maintaining competency, and demonstrating awareness of age-specific, cultural, spiritual, and functional needs of customers.

Requirements

Medical or clerical experience
50 wpm keyboard skills
Excellent spelling skills
Excellent math skills
Excellent problem solving skills
Filing skills
Telephone skills
Data entry skills
Ability to work independently
Ability to work with co-workers
Ability to communicate effectively with patients and professionals
Ability to prioritize
Ability to organize
Ability to attend to detail
20/25 vision with correction required
Good hearing
Legible handwriting

Nice To Haves

Medical terminology knowledge
Limited ICD-9 coding knowledge

Responsibilities

Performs department patient and visitor reception, and directs patient to the appropriate location.
Obtains and verifies insurance and billing information.
Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
Audits charts daily for completeness and accuracy.
Completes follow-ups within the designated time required.
Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.
Prepares identification bracelet as well as paperwork used during patient care in a timely manner.
Maintains >95% accuracy.
Able to look up non-scheduled patient exams in the data base.
Contacts appropriate people when office equipment repair is needed.
Maintains close working relationship with ancillary clinical departments and physician’s offices.
Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.
Trains and orients new department clerical staff.
Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
Handles stress and pressure and has the ability to make decisions.
Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
Maintains competency in all position responsibilities.
Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization.
While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).
Performs other duties as assigned.