Patient Access Rep PRN Rotating

Conifer Health Solutions • Sunnyvale, TX

1d • Onsite

About The Position

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to be responsible for duties in support of departmental efficiencies which may include: greeting customers following standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Requirements

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role
• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.
• Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Responsibilities

• Greeting customers following Standards of Care
• Provides world-class customer service
• Executes reception/basic demographic Quick Registration data entry
• Places & verifies patient armbands
• Completes patient demographic forms
• Adheres to financial & cash control policies & procedures
• Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
• Answers inbound & outbound phone calls
• Performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols
• Scan Protected Health Information
• Create and file patient information packets/folders for upcoming Hospital services
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
• Resolves Physician's office and Patient issues
• May experience extreme patient volumes and uncooperative Patients

Benefits

• Competitive pay
• Benefits provided based on your work assignment (Full-time, Part-time, or PRN)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED