Patient Access Rep PRN Rotating

Tenet Healthcare Corporation•Sunnyvale, TX

1d•Onsite

About The Position

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to be responsible for duties in support of departmental efficiencies which may include: greeting customers following standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Requirements

High School Diploma or GED required
0 – 1 year in a Customer Service role.
Must be able to sit at computer terminal for extended periods of time
Occasionally lift/carry items weighing up to 25 lbs.
Frequent prolonged standing, sitting, and walking
Occasionally push a wheelchair to assist patients with mobility problems.
Can work in patient care locations which include potential exposure to life-threatening patient conditions.
Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred

Responsibilities

Greeting customers following Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.