Patient Access Rep/Phlebotomist- Outpatient Diagnostic Lab- OLG BRACC- Full Time

Ochsner Health•Lafayette, LA

About The Position

This role performs appointment scheduling and medical assistant functions in an outpatient clinic setting. Under the supervision of a licensed healthcare provider, the employee provides individualized, direct patient care and assists with delivering healthcare services. Responsibilities include patient access and administrative tasks, patient screenings and preparation for exams, and support throughout the patient care process. The role requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. The description is a summary and duties may change or be added.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information effectively and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Medical Assistant certification, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts due.
Perform vital signs and other screenings, including obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Adapt communication and care to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Remain knowledgeable about current applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.