Access Specialist Phlebotomist - Outpatient Lab

CaroMont Health•Gastonia, NC

About The Position

The Access Specialist Phlebotomist provides patient registration, phlebotomy, and scheduling services for outpatient laboratory and Coagulation Clinic patients. Clinical duties include age-specific venipuncture and capillary blood collection, throat, nasal, and breath specimen collection, administration of test preparation solutions, and other clinical tasks. The role uses online test-directory searches to identify collection and handling requirements for infrequent or miscellaneous tests and enters physician orders and ICD-10 codes through CPOE. The position completes medical-necessity checks, contacts providers about non-covered services, and completes ABNs in accordance with Medicare guidelines. Registration responsibilities include obtaining and entering billing information, conducting electronic insurance inquiries, verifying coverage details and primary payer, and completing Medicare Secondary Payer questionnaires in compliance with MSPQ policy and accuracy guidelines. The specialist obtains treatment consent and scans and indexes consents, insurance cards, physician orders, and other documents in the patient's electronic record. The role reviews daily work queues and corrects registration, insurance, and MSPQ errors before the end of the shift. It also schedules patient appointments and enters charges for routine venipuncture and Coagulation office visits. The position requires multitasking, a positive attitude, and teamwork in a fast-paced, high-stress work environment.

Requirements

High school diploma or equivalent.
Completion of a phlebotomy course with clinical rotation.
BLS certification required or to be obtained within two months.
Excellent communication and decision-making skills.
Ability to multitask and follow registration practices and guidelines.
Considerable computer knowledge and fast, accurate data-entry skills.
Proficient phlebotomy skills and thorough knowledge of blood collection procedures for patients of all ages.

Nice To Haves

Phlebotomy certification.
Six months of phlebotomy experience.
Six months of experience in patient registration, insurance, accounts, or other business office duties.
Considerable knowledge of insurance, Medicare, and Medicaid.

Responsibilities

Provide patient registration, phlebotomy, and scheduling services for outpatient laboratory and Coagulation Clinic patients.
Perform age-specific venipuncture and capillary blood collection.
Collect throat, nasal, and breath specimens, administer test preparation solutions, and perform other clinical duties.
Search the online test directory for specimen collection and handling requirements for infrequent or miscellaneous tests.
Enter physician orders and ICD-10 codes through CPOE.
Complete medical-necessity checks, contact providers about non-covered services, and complete ABNs according to Medicare guidelines.
Obtain and enter patient billing information; initiate electronic insurance inquiries; review and verify plan and policy/group details; and determine the primary payer.
Complete Medicare Secondary Payer questionnaires in accordance with MSPQ policy and accuracy guidelines.
Obtain consent for treatment and scan and index consents, insurance cards, physician orders, and other documents in the patient's electronic record.
Review work queues daily and correct registration, insurance, and MSPQ errors before shift-end.
Schedule patient appointments.
Enter charges for routine venipuncture and Coagulation office visits.
Promote teamwork and maintain a positive attitude in a fast-paced, high-stress work environment.