Patient Access Rep - Outpatient Imaging - Full-time

Sky Lakes Medical Center•Klamath Falls, OR

6d•Onsite

About The Position

Under direction of the department supervisor, interviews incoming patients or family members to obtain registration and reimbursement information. Performs reception and clerical duties necessary to assure the efficient operation and record keeping of the department. Directs patient transport, compiles patient census data and performs cashier duties. Maintains patient confidentiality and professional appearance to ensure patient and public confidence.

Requirements

Medical or clerical experience
50 wpm keyboard skills
Excellent spelling, math, problem solving skills
Filing skills
Telephone skills
Data entry
Ability to work independently and with co-workers
Ability to communicate effectively with patients and professionals
Ability to prioritize, organize, and attend to detail

Nice To Haves

Medical terminology
Limited ICD-9 coding knowledge

Responsibilities

Performs department patient and visitor reception, and directs patient to the appropriate location.
Obtains and verifies insurance and billing information.
Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
Audits charts daily for completeness and accuracy.
Completes follow-ups within the designated time required.
Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.
Prepares identification bracelet as well as paperwork used during patient care in a timely manner.
Maintains >95% accuracy.
Able to look up non-scheduled patient exams in the database.
Contacts appropriate people when office equipment repair is needed.
Maintains close working relationship with ancillary clinical departments and physician’s offices.
Attends meetings and supports the future directions of the division and aids in communicating improvements through direct contact with supervisor.
Trains and orients new department clerical staff.
Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
Handles stress and pressure and has the ability to make decisions.
Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
Maintains competency in all position responsibilities.
Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.
Perform order entry.
Perform reminder calls.
Maintain and perform all duties assigned in designated work queues.
While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).
Performs other duties as assigned.