College Student Worker Position: Patient Access Rep/Medical Assistant - Pediatric Cardiology - PRN - Jeff Hwy

Ochsner Health•New Orleans, LA

About The Position

This position performs appointment scheduling and medical assistant functions in a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering healthcare services. The role includes patient registration and paperwork, collecting financial information and payments, scheduling appointments, conducting vital signs and screenings, and preparing patients for exams. The employee adapts communication and care to the needs of the patient population, maintains compliance with applicable laws and standards, and reports known or suspected compliance, privacy, or safety concerns. The position involves routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information effectively and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are collected and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts due.
Perform vital signs and screenings, including obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for exams, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Adapt behavior and communication to the patient population, respecting privacy and seeking permissions as appropriate.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.