Patient Access Rep II

BJC HealthCare • Des Peres, MO

2d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, high-quality customer service consistent with its mission, vision, values, and service standards. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to make a personal connection with patients whose medical needs and acuity vary. Accurate collection of demographic and insurance information, benefit verification, and point-of-service collections support reimbursement and help prevent denials. Correctly selecting patients from the master person index (MPI) is critical to patient safety.

The position handles hospital registration and scheduling across multiple BJC systems. It requires knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements. The representative communicates preparation instructions, financial responsibilities, and payment information to patients, and works independently to resolve complex issues while maintaining accurate clinical and financial records. This is a safety-sensitive position requiring constant alertness and safe work practices.

The schedule is Monday through Friday, 7:15 AM–3:45 PM, with a weekend rotation every five weeks from 7:00 AM–3:30 PM.

Requirements

• High school diploma or GED.
• Less than 2 years of experience listed as the minimum requirement.
• Friendly demeanor and exceptional attention to detail.
• Strong communication skills.
• Ability to work independently, think critically, and solve complex issues.
• Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation requirements.

Nice To Haves

• Associate's degree.
• 2–5 years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Register and schedule patients in multiple BJC systems.
• Assure proper patient identification and select the correct patient from the master person index.
• Verify insurance, scan and retrieve documents, and maintain accurate patient records.
• Validate that orders are complete, signed by the ordering provider, and specify the correct test.
• Provide patients with preparation instructions for scheduled procedures and education about financial responsibilities.
• Collect applicable patient payments.
• Understand, explain, and enforce compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Obtain HIPAA acknowledgement from each patient.
• Use critical thinking and independent judgment to assess situations, anticipate patient needs, and resolve complex issues.
• Communicate professionally and positively with patients, families, and coworkers, in person and by phone.
• Meet or exceed quality standards while working independently.
• Mentor less-skilled employees.
• Remain alert and work safely in a safety-sensitive position.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services, available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED