Patient Access Rep II

Franciscan Alliance•West Lafayette, IN

2d•Onsite

About The Position

The Revenue Cycle Patient Access Representative II (PAR) performs tasks related to pre-registration, registration, patient financial counseling, and collection of patient co-payments and other liabilities. The role collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance. It distributes information to patients or their representatives, provides other information required by federal and state guidelines, and ensures patient information meets quality and regulatory standards. The PAR compassionately engages patients in conversations about their copayment, prepayment, and outstanding balance responsibilities. This position is based at West Lafayette Medical Center in West Lafayette, Indiana. The schedule is 9:00 a.m.–5:30 p.m., with work every sixth Saturday from 7:30 a.m.–12:00 p.m. Travel is never or rarely required.

Requirements

High school diploma or GED.
Ability to work every sixth Saturday from 7:30 a.m. to 12:00 p.m.

Nice To Haves

Associate's degree preferred.

Responsibilities

Enter insurance policy and group numbers, addresses, and telephone numbers.
Verbally interview patients and/or family members to obtain registration information.
Enter patient billing and clinical data.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone pre-registrations to maintain patient flow.
Collect patient liabilities, including copayments, and engage patients compassionately about copayments, prepayments, and outstanding balances.
Provide patients or their representatives with information required by federal and state guidelines.
Ensure patient information meets quality and regulatory standards.