Patient Access Rep I - 20 Hours a Week /.5 Main Hospital

American Addiction Centers

21h•Onsite

About The Position

This is a part-time position (20 hours per week) located at Main Hospital, focusing on Enterprise Revenue Cycle. The role involves performing all job duties in accordance with the company's customer service philosophy and "AIDET" standards. Key responsibilities include identifying insurance coverage, benefits, patient out-of-pocket expenses, and collecting co-insurance and co-payments during new patient registrations. The role also requires managing security authorization and precertification for inpatient and outpatient services, ensuring pre-registration and registration accuracy, and participating in departmental activities. Additional duties for registrars at offsite imaging centers include performing Computerized Provider Order Entry (CPOE), light cleaning of changing areas, printing and distributing patient results CDs while adhering to HIPAA, and escorting patients to changing areas.

Requirements

High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry)
Intermediate math skills acquired through classroom work or through work experience
Typing 25 WPM
Basic understanding of web-based systems, proficiency in data entry
Ability to prioritize and organize workload
Sophisticated interviewing, communication and negotiation skills
Independent decision making
Ability to work as a team member

Responsibilities

Performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
When creating new registrations for walk-in patients, responsible for identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
Responsible for security authorization and precertification of inpatient and outpatient services.
Responsible for the pre-registration and registration accuracy.
Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed.
Performs light duty cleaning of changing areas as needed.
Prints patient’s results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations.
Escorts patients to changing areas as needed.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program