Patient Access Rep I PBX 11PM-7AM - Nacogdoches Medical Center

Conifer Health Solutions•Nacogdoches, TX

17h•Onsite

About The Position

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Requirements

Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and detailed information through oral and written communications
Course in Medical Terminology required
High School Diploma or GED required
0 – 1 year in a Customer Service role.
Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred
Understanding of Third Party Payor requirements preferred
Understanding of Compliance standards preferred
Some college coursework is preferred
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred

Responsibilities

Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
Resolves Physician's office and Patient issues.
May experience extreme patient volumes and uncooperative Patients.