Patient Access Rep - Ambulatory

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d • Onsite

About The Position

Work Schedule: 100%, day shift working Monday – Friday from 7:30 am – 4:00 pm. You will work at Science Drive Medical Center in Madison, WI. Be part of something remarkable Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health. We are seeking a Patient Access Representative - Ambulatory to: Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients. Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills. Cover a variety of clinic locations and hours as needed.

Requirements

• High School Diploma or equivalent
• 1 year of experience in a customer service-related field

Nice To Haves

• Associate's Degree in Business, Finance, Health Information Management or related field
• 1 year of experience in a healthcare, call center, business, financial or insurance related field

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Register or admit patients
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills
• Cover a variety of clinic locations and hours as needed

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED