Customer Service Representative - Patient Registration
R1•Wilson, NC
•Onsite
About The Position
Join R1 as a Patient Access/Registration Representative where you’ll be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk is a plus
Responsibilities
- Provide exceptional customer service to patients and families during check-in
- Provide fast and accurate patient registration in a high-volume environment
- Support timely access to care by minimizing delays in registration
- Maintain data accuracy and compliance for billing and legal standards
- Verify and enter insurance information, demographics, and medical data, collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Benefits
- Competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
