Customer Service - Patient Registration Representative
About The Position
Ascension Columbia St. Mary's Milwaukee on Lake is seeking a Customer Service Representative in Patient Registration. This role is ideal for individuals looking to start a meaningful career in healthcare, even without prior experience. R1, a leading provider of technology-driven solutions for the healthcare industry, offers comprehensive training and a supportive environment. As a Customer Service Representative, you will be the first point of contact for patients, guiding them through the registration process, answering questions with clarity and compassion, and gathering accurate information in a fast-paced setting. This position is a great launchpad for a growing healthcare career, offering valuable knowledge and skills in areas like insurance basics and hospital workflows.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
