Patient Access & Referral Coordinator

CareATC•Bridgeton, MO

5d•Onsite

About The Position

At CareATC, we are redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume. The Patient Access & Referral Coordinator is a vital role in helping patients access care, coordinate services, and stay connected with their healthcare team. You'll serve as a key resource for patients while supporting providers and clinic teams across multiple locations. This is an opportunity to make a meaningful impact on the patient experience while working in a collaborative environment that values service, teamwork, and work-life balance.

Requirements

High school diploma or equivalent required
Minimum two years of administrative experience in a healthcare setting required
Knowledge of medical terminology and healthcare office operations
Strong communication, customer service, organizational, and time-management skills
Ability to manage multiple priorities while supporting multiple clinic locations

Nice To Haves

Medical Administrative Assistant certification or related healthcare administrative training preferred
Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred
Experience working within an electronic medical record (EMR) system preferred

Responsibilities

Answer incoming patient calls and serve as a primary point of contact for multiple clinic locations
Schedule, reschedule, and cancel appointments while managing waitlists and cancellations
Respond to patient inquiries and coordinate communication between patients, providers, and clinic teams
Conduct patient outreach and follow-up regarding appointments, referrals, lab results, records requests, and care coordination needs
Process and track specialty, diagnostic, and ancillary service referrals
Receive, maintain, and manage medical records and clinical documentation within the EMR
Assist with patient registration, demographic updates, and insurance information maintenance
Support clinic operations while delivering exceptional customer service and maintaining HIPAA compliance