Patient Access Quality Coordinator

University of Arkansas System • Little Rock, AR

1d • Hybrid

About The Position

The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. This position will require some travel and the ability to drive for UAMS.

Requirements

• Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field
• Plus 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.
• Equivalent combination of education and experience
• Formal classroom teaching experience
• Proven success in developing curricula and training resources
• Knowledge of regulatory policies and procedures concerning billing and collections
• Quality Review experience
• Excellent oral and written communication skills deadlines
• Highly developed critical thinking, problem-solving, and decision-making skills
• Demonstrated aptitude for quantitative analysis and attention to detail
• Ability to simplify and communicate concepts to a variety of individuals
• Ability to account for individual needs/learning styles when educating staff
• Ability to engage and motivate staff members at all levels
• Ability to develop curriculum, instructor guides, and training materials
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
• Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
• CHAA or CHAM certification.

Responsibilities

• Proactively anticipates, mitigates, and/or resolves workflow issues.
• Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers.
• Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
• Reviews, monitors, and documents staff performance by assessing competencies through quality audits
• Regularly review pre-registration and registrations for completion and accuracy.
• Documents performance deficiencies and makes training recommendations based on audit results
• Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action.
• Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services.
• Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems.
• Perform other duties as needed.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level