Patient Access Coordinator
Rothman Orthopaedics•Philadelphia, PA
•Remote
About The Position
The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization.
Requirements
- High School diploma or GED minimum education requirement
- Must have 1+ years of high-volume call center experience
- Intermediate computer skills required
- Reliable, high-speed internet access and Wi-Fi connection required
- Candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX
Nice To Haves
- Medical terminology knowledge highly preferred, though healthcare experience not required
Responsibilities
- Answer inbound calls in a fast paced environment.
- Acts as the first point of contact for patients needing assistance.
- Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
- Demonstrates professionalism and patience when handling calls.
- Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
- Escalates calls to Supervisor or other departments as necessary.
- Answers questions regarding patient appointments.
- Performs other duties and assists on additional lines as assigned by manager.
- Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
- Exemplifies the desired culture and philosophies of the organization.
Benefits
- comprehensive health and dental benefits
- tuition reimbursement
- paid time off
- retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
