Patient Access Professional - Casual/PRN

Nebraska Methodist Hospital•Omaha, NE

2d•Onsite

About The Position

The Patient Access Professional - Casual/PRN position at Nebraska Methodist Health System is located in the Emergency Department. This is a casual position, meaning employees work on an 'as needed' basis to meet business demands, with varying work days and hours weekly. The role involves registering and dismissing patients courteously and efficiently, creating accurate patient records by verifying demographics, financial, and visit information. Key responsibilities include electronically verifying payer source/eligibility, determining patient financial responsibility, performing point-of-service collections, and making referrals to a financial counselor when appropriate. The position emphasizes providing a high level of customer service in alignment with the organization's mission and vision, and strictly follows EMTALA guidelines when registering patients in the Emergency Department.

Requirements

Previous health care registration, customer service, insurance or billing experience required.
Requires the knowledge of phone etiquette, and understanding of some medical terminology.
Strong computer skills required.
Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
Requires the ability to multitask, with strong attention to details of registration process.
Requires the ability to relate to patients in a kind, courteous and helpful manner.
Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators or ramps.
Ability to communicate with others through a glass barrier.

Nice To Haves

Medical terminology preferred.
American Heart Associate or American Red Cross Basic Life Support (BLS) preferred.

Responsibilities

Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.
Follows EMTALA guidelines when registering in the Emergency Department.
Follows Code Triage Process as defined by the clinical staff.
Effectively deals with anxious and agitated people in a calm, professional manner.
Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
Collects patient identification information to create a “quick registration”.
Notifies triage clinical team member of patient arrival and chief complaint.
Following EMTALA guidelines, collaborates with the clinical team to identify the appropriate time when the patient condition has stabilized to proceed to the patient bedside to complete the registration process.
Collects and updates patient demographic information and photo IDs in the electronic registration record.
Goes to the patient bedside if needed to complete the registration process.
Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.
Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.
Reviews and signs admission paperwork with patient/patient representative.
Utilizes the translation services, as needed, to ensure accurate data collection.
Gives patients/representatives copies of all signed documents as appropriate.
Advises patient of financial responsibility in a respectful and courteous manner and performs point of service collections according to policy.
Communicates patient financial responsibility.
Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record.
Gives patient/representative a copy of the financial liability document(s).
Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate.
Documents collection attempts and reason collection attempt failed.
Meets or exceeds POS Collection goals.
Processes and manages payments/collections appropriately and securely in accordance with policy.
Notifies supervisor of any cash discrepancies in a timely manner.
Refers patients to the Patient Financial Counselors, as appropriate and upon request.