Patient Access Representative - Casual

Grande Ronde Hospital•La Grande, OR

7d•Onsite

About The Position

The Patient Access Representative I directly interacts with patients on the phone and/or in person under direct supervision to support front office business operations in hospital. This position performs duties including, but not limited to hospital admissions, registration, appointment scheduling, insurance verification, patient collections, switchboard communications and emergency communications.

Requirements

High school graduate or GED required
Excellent written and oral communication skills
Ability to read and write effectively
Ability to work in a high stress environment, including the ability to witness traumatic injuries and situations
Must be able to work in a fast-paced environment with frequent interruptions
Basic computer data entry and typing skills
Type 50 words per minute accurately
Ability to withstand prolonged sitting, some bending, stooping and stretching
Requires ability to lift and carry moderate weight boxes up to 20 pounds maximum
Eye-hand coordination and manual dexterity sufficient to operate office equipment

Nice To Haves

American Heart Association Basic Life Support (BLS) certification strongly recommended
One (1) to three (3) years experience in a customer service field preferred
Two (2) years patient registration experience in a clinical/medical office setting preferred
Medical terminology, radio communications and switchboard/PBX experience preferred
Experience with general office equipment (fax, copier, etc.)
Excellent internal and external customer service skills
Ability to work with confidential information on a daily basis
Effective and efficient problem solving
Ability to multitask and detail oriented