Patient Access Navigator II

Cooper University Hospital•Cherry Hill, NJ

9d•Onsite

About The Position

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively, and consistently display a professional demeanor. Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network. Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.

Requirements

1 – 2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
High School diploma or equivalent required.

Nice To Haves

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office

Responsibilities

Provide a single and centralized point of patient access to physician and radiology services across disciplines.
Facilitate patient access throughout Cooper’s provider network.
Deliver an exceptional experience to patients, customers and physicians who contact the Access Center.
Provide support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.