Patient Access Navigator II

Cooper University Hospital•Cape May Court House, NJ

1d•$21 - $33•Onsite

About The Position

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network. Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.

Requirements

High School diploma or equivalent required
1-2 years’ preferred experience with Acombina, including troubleshooting and testing
Strong technical proficiency including EPIC, Outlook, IDX, Excel and Word
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Team player with a genuine interest in resolving customer issues.
Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.
Solid decision-making skills.
Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment.
Ability to learn new things quickly.
Must have excellent time management, leadership aptitude, and organizational skills.
Must be a motivated, decisive, self-starter and problem solver.
Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
Must be able to work varied hours/shifts as business needs change and evolve.

Nice To Haves

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Knowledge of EPIC systems a plus.
Bilingual skills are a plus.

Responsibilities

Provide a single and centralized point of patient access to physician and radiology services across disciplines.
Facilitate patient access throughout Cooper’s provider network.
Support the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.
Handle customer complaints independently and assist co-workers with patient escalations.
Support quality and training programs.
Analyze issues and quickly identify the best resolution for the situation.
Maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
Wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.