Patient Access Navigator (Dental Clinic)

Spectra Health•Grand Forks, ND

2d•Onsite

About The Position

The Patient Access Navigator (PAN) oversees end-to-end patient scheduling and registration processes within a designated clinical service area. This role serves as a subject matter expert for a designated clinical department, ensuring optimal provider scheduling, appointment accuracy, and compliance with scheduling rules. The PAN supports financial navigation, resolves complex registration issues, and works collaboratively as a part of the revenue cycle team along with the clinical teams to ensure visit readiness. This role is critical for maintaining efficient clinic operations, revenue cycle accuracy, and a positive patient experience.

Requirements

High school diploma or equivalent
Excellent written and oral communication skills
Previous clerical experience in a health or dental care setting
Ability to work in a fast-paced multi-tasking environment while maintaining professionalism and accuracy
Ability to gain proficiency in Spectra Health's organizational software programs
Strong analytical, attention to detail, and problem-solving skills
Ability to work independently and as a member of a team

Nice To Haves

Associate degree or higher in business, finance, health info management, or related field
Experience working with Epic
Knowledge of medical terminology
Functional knowledge of health insurance billing practices

Responsibilities

Greet patients upon arrival at the clinical department, verify check-in status, and ensure overall readiness for their visit.
Provide and ensure completion of clinic specific forms, questionnaires and screening documents.
Support clinical teams with pre- and post-appointment administrative tasks.
Serve as the subject matter expert (SME) for scheduling within the clinical department.
Work closely with clinic department leadership to adjust and optimize daily schedules within EPIC.
Apply clinic specific scheduling rules (double booking, waitlists, and no-show policies) to optimize department efficiency.
Arrange interpreter services or video visits when applicable.
Facilitate complete and accurate registration, including demographic and insurance verification.
Review next-day registrations and identify accounts needing follow-up.
Educate patients on coverage, estimates, balances, and financial obligations.
Enforce refusal-to-pay policies per organizational guidelines.
Collect and process payments as applicable.
Monitor and process assigned revenue and scheduling work queues.
Communicate clearly and professionally with patients, clinical staff, and all Spectra teams.
Answer phones, route calls, and document messages accurately as needed.
Support patients with financial or administrative questions related to their visit.
Maintain complete and accurate patient records.
Ensure patient support is provided in a respectful, professional and assertive manner.
Maintain patient confidentiality via HIPAA privacy rules.
Perform other duties as deemed appropriate by the Patient Access Manager.