Patient Access Navigator, Central Intake - Mental Health & Addictions
About The Position
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Patient Access Navigator position is responsible for facilitation of intake for MHA services. This is a provincial centralized telephone access service for Mental Health and Addictions Intake in Nova Scotia. This includes the utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing. The Patient Access Navigator position is responsible for facilitation of access into and out of Mental Health & Addiction. The Patient Access Navigator will build working relationships, assist with problem solving and support individuals while they learn to self-navigate the health care system. The Patient Access Navigator reduces barriers that prevent clients from getting treatment/support by identifying client needs and directing them to sources of support. The Patient Access Navigator will provide support and referral to ancillary support services for individuals needing assistance for their mental health and/or substance use/gambling. The Patient Access Navigator will act as a liaison between community resources and MHA and will remain knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.
Requirements
- Bachelor's degree in Social Work is required
- Registration with Nova Scotia College of Social Workers required
- Three years of related experience in Mental Health and Addictions in a health care setting
- Experience working with individuals with Mental Health and/or substance use/gambling concerns
- High degree of motivational interviewing skills and engagement techniques
- Experience utilizing screening and triaging tools
- Knowledge of harm reduction strategies and stages of change theory
- Demonstrated awareness of community resources and programs and community development methods
- Demonstrated knowledge of recovery-oriented practice & patient and family-centered care
- Working knowledge of DSM
- Ability to navigate and de-escalate situations and offer crisis support using appropriate methods when needed
- Demonstrated knowledge of cultural sensitivity and cultural competency
Nice To Haves
- Non-Violent Crisis Intervention, Mental Health First Aid an asset, or committing to complete these courses
- Competencies in other languages an asset, French preferred
Responsibilities
- Facilitation of intake for MHA services.
- Utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing.
- Facilitation of access into and out of Mental Health & Addiction.
- Building working relationships, assisting with problem solving and supporting individuals while they learn to self-navigate the health care system.
- Reducing barriers that prevent clients from getting treatment/support by identifying client needs and directing them to sources of support.
- Providing support and referral to ancillary support services for individuals needing assistance for their mental health and/or substance use/gambling.
- Acting as a liaison between community resources and MHA.
- Remaining knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.
Benefits
- health
- dental
- travel
- long-term disability
- life insurance coverage
- defined benefit pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
