Patient Access & Marketing Lead

Haven Women's Health and Birth Center•Cary, NC

1d•$25 - $30•Onsite

About The Position

Haven Women’s Health & Birth Center is a free-standing, patient-centered birth center seeking a Patient Access & Marketing Lead to anchor our front office, patient experience, and internal marketing coordination. This role blends front desk excellence, administrative operations, and internal brand stewardship. The ideal candidate has strong administrative and some branding/marketing/graphic design experience, is exceptionally organized, people-oriented (especially moms, kids and babies), calm under pressure, and comfortable juggling operational and communication responsibilities in a clinical environment.

Requirements

Administrative and marketing experience required
Canva/Adobe Suite experience
Highly organized, detail-oriented, and dependable
Strong interpersonal, written, and verbal communication skills
Calm, professional, and emotionally intelligent in patient-facing situations
Comfortable with scheduling software, website tools, and digital forms
Able to manage multiple priorities in a fast-paced healthcare setting
Committed to confidentiality and patient privacy

Responsibilities

Serve as the primary front desk presence, creating a warm and welcoming patient experience
Answer phones, manage the contact email inbox and respond to inquiries
Schedule appointments, classes, tours and orientations
Collect payments, explain charges and assist with financial conversations
Manage patient intake, forms, document scanning and medical records coordination
Enter website patient orientation bookings into our practice management software and manage referrals
Send reminders for payments and health history forms
Coordinate daily clinic operations and internal communication with staff
Maintain schedules, handoff documents, and internal systems
Order office, snack, and facility supplies
Maintain cleanliness, organization, and presentation of the birth center
Support boutique inventory, gifts, and patient materials
Provide backup support for limited HR, insurance verification, and administrative needs
Escalate issues to the Practice Manager as appropriate
Manage educators, class schedules, and classroom coordination
Arrange and lead new client orientation
Plan and support internal and external events, classes, and community outreach
Maintain signage promoting classes and events
Manage and update website content, class schedules, and forms (HIPAA-compliant)
Send monthly email newsletters promoting classes and events
Maintain brand consistency across patient-facing materials
Coordinate with an outsourced marketing partner on campaigns and updates
Support lead follow-up after tours and assist with scheduling and questions