Patient Access Lead

ELLSWORTH COUNTY MEDICAL CENTER•Ellsworth, KS

2d•Onsite

About The Position

Ellsworth County Medical Center (ECMC) is seeking a Patient Access Representative Lead to support, guide, and strengthen our Patient Access team. This role blends front-line patient interaction with team leadership, process improvement, and financial advocacy—making it a key connector between patients, staff, and systems. If you enjoy helping people navigate healthcare with clarity and compassion—and you’re ready to step into a leadership role—this may be the perfect fit.

Requirements

Strong communication and interpersonal skills
Ability to lead through support, consistency, and problem-solving
Attention to detail and comfort working with insurance, financial, and patient data
Confidence handling sensitive conversations with empathy and professionalism
Experience in patient registration, patient access, or healthcare front office work preferred
High School diploma or equivalent required; associate degree in business/accounting or related field preferred.
Minimum 3 years’ experience
Excellent skills in organization, prioritization, and multi-tasking
Ability to manage multiple concurrent projects
Excellent interpersonal and technical skills with an ability to lead, train, and motivate a team
Strong attention to detail
Excellent verbal and written communication skills with ability to explain diverse technical problems in easy-to-understand language
Strong independent judgment and decision-making skills
Ability to maintain high level of confidentiality
Knowledge of legal and technical aspects of admitting patients, third party insurance and scope of responsibility in treating indigent patients
Proficient computer skills, including Microsoft Office and electronic medical record

Nice To Haves

Prior leadership or lead experience is a plus—but not required for the right candidate
CPR (optional)

Responsibilities

Lead & Support the Patient Access Team
Serve as a resource for Patient Access Representatives, answering questions and reinforcing best practices
Provide guidance, coaching, and real-time support to ensure consistent, high-quality registration processes
Identify opportunities for process improvement and share recommendations with leadership
Support onboarding and ongoing workflow alignment for the team
Patient Registration & Front Desk Excellence
Interview patients and/or their representatives to obtain accurate demographic and financial information
Identify available payer sources and ensure all required registration data is captured
Verify insurance coverage and eligibility
Review and assist patients with completing all required documentation, ensuring completeness and appropriate signatures
Collect co-payments, deductibles, and deposits in accordance with policy
Answer phones, schedule appointments, transfer calls appropriately, and compose messages
Provide general information while maintaining professionalism and patient confidentiality
Helping Hands Program Support
Assist with ECMC’s Helping Hands Program, our medication financial assistance program
Help patients navigate eligibility, documentation, and next steps related to medication affordability
Collaborate with internal teams to support patients facing financial barriers to care