Patient Access Lead

Carle Health•Pekin, IL

2d•$23 - $38

About The Position

The Patient Access Lead assists in the coordination of staffing and activities of check in/check out. The Lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The Lead is responsible for helping to maintain a positive work environment and always fostering teamwork. They will participate in on boarding and training new employees. Assists department leadership with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Enhance the point of service collections to ensure financial stewardship. Department Areas of Scope: Hospital Outpatient Registration, Inpatient Registrations, Emergency Room Registration, Specialty Clinic Registrations, and pre-registration efforts at Carle Eureka Hospital.

Requirements

Customer service

Responsibilities

Perform essential job functions of a Business Service Representative.
Assists in coordination of staffing and activities.
Assists leadership with orientation and training of new and existing registration staff.
Acts as a role model and supports management initiatives for the department.
Resolves work related issues or assists employees in solving work related issues.
Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
Establishes standards for reducing registration errors.
Reviews with staff on a regular basis any registration errors and initiates necessary training to reduce errors.
Assumes Leadership role in the absence of Manager.
Completes QA audits to ensure work completed by the team meets the established registration standards of Carle Health.
Supports Patient Access initiatives and acts as an agent of change for the team.
Supports Point of Service Collections across all areas of Patient Access. This includes coaching and training both new and existing team member.
Answers the hospital switchboard
Analyzes and completes pre-authorizations based on multiple insurance/payer requirements, ensures coverage/insurance is correct, and verifies in-network benefits.
Schedules outpatient testing and specialty clinic appointments; obtains, updates, and verifies patient demographics, insurance, and other information to complete the pre-registration process.