Patient Access Manager - 100% Remote

Expressable • USA, USA

1d • $75,000 - $95,000 • Remote

About The Position

Expressable is seeking a Patient Access Manager to lead and scale the Patient Access function, ensuring timely, accurate, and patient-centered access to care. This role provides strategic and operational leadership over patient access workflows including insurance verification, prior authorization, scheduling readiness, support, and front-end revenue integrity. The Patient Access Manager will oversee a team of Patient Access Specialists supporting patients throughout their journey from online enrollment to ongoing support, ensuring individual and team metrics are met and that client-facing non-clinical team members successfully support patients through their entire care experience.

Requirements

• Bachelor’s degree in healthcare administration, business, or a related field or equivalent combination of education and experience.
• More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions.
• More than 3 years of people management experience, including direct supervision of frontline staff.
• Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments, including workforce planning, quality monitoring, escalation management, and service level optimization.
• Experience overseeing insurance verification, prior authorization, and front-end revenue workflows.
• Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools.
• Comfort analyzing operational metrics, dashboards, and performance trends.
• Working knowledge of insurance concepts, authorization requirements, billing workflows, and payer rules.
• Strong written and verbal communication skills, including the ability to communicate complex information clearly to diverse stakeholders.
• Ability to balance operational detail with strategic perspective.
• People Leadership & Development: Builds strong, accountable teams through coaching, feedback, and clear expectations. Creates psychological safety while maintaining high standards.
• Operational Excellence: Owns outcomes across Patient Access workflows. Anticipates issues, manages risk, and ensures consistent execution in a fast-paced environment.
• Strategic Problem-Solving: Uses data and frontline insights to identify root causes, prioritize initiatives, and drive sustainable improvements.
• Cross-Functional Influence: Partners effectively across departments, aligning Patient Access priorities with clinical, financial, and operational goals.
• Compliance & Integrity: Demonstrates strong judgment and vigilance in maintaining regulatory compliance, data security, and ethical standards.
• Eligible to work in the United States.

Nice To Haves

• Experience in telehealth, multi-state healthcare, or remote operations strongly preferred.

Responsibilities

• Lead and manage the day-to-day operations of the Patient Access team/call center, ensuring timely, accurate completion of insurance verification, authorization, support, onboarding, and financial clearance workflows.
• Monitor team performance against SLAs, quality standards, and productivity targets, including authorization turnaround time, verification accuracy, conversion readiness, cancel rates, client satisfaction, and financial clearance timelines.
• Develop, analyze, and communicate daily, weekly, and monthly performance reports; translate data trends into actionable improvement plans that address gaps through coaching, process clarification, and workflow adjustments.
• Serve as an escalation point for complex patient access issues, supporting Supervisors and independent contributors in resolving high-impact or time-sensitive cases.
• Ensure consistent application of standardized workflows, documentation practices, and compliance requirements (HIPAA, PCI, payer rules).
• Partner cross-functionally with all teams to resolve access-related barriers and prevent delays in care or reimbursement.
• Identify recurring issues or inefficiencies in patient access workflows and collaborate with leadership to recommend practical improvements.
• Provide structured onboarding, daily operational guidance, and ongoing skill development for new and existing Patient Access staff, reinforcing service, accuracy, and documentation standards.
• Maintain appropriate staffing coverage and workload balance to support volume fluctuations and service expectations.
• Contribute operational insights, metrics, and frontline feedback to leadership to support decision-making and continuous improvement.

Benefits

• Exceptional paid time off policies that encourage and support life balance, including a winter break.
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Company paid life, short-term disability, and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager