Patient Access Manager, Stanford Medicine Sutter Health Cancer Center

Sutter Health•Oakland, CA

4d•$110,282 - $165,422•Onsite

About The Position

Oversees the day-to-day operations and activities performed by Patient Access staff. Responsible for customer service, consistent with the Sutter Health's mission, values and vision. Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department. Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements.

Requirements

Bachelor's degree in Business Administration, Healthcare or related field, or equivalent experience.
8 years of recent relevant experience.
Knowledge of third-party regulations and requirements, managed care concepts and current practices.
Familiarity with Federal/State and JCAHO requirements for registration.
Demonstrated analytical and problem-solving skills.
Demonstrated verbal and written communication skills.
Leadership skills, including team building, and coaching/mentoring.
Ability to motivate and engage others.
Demonstrates tactical and analytical thinking and planning skills.
Able to develop a plan to accomplish objectives, identify obstacles, and resolve operational issues.
Organizational and time management skills.
Ability to prioritize multiple projects while delivering quality service and achieving business results.

Responsibilities

Oversees the day-to-day operations and activities performed by Patient Access staff.
Responsible for customer service, consistent with the Sutter Health's mission, values and vision.
Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices.
Ensures continuous process improvement within the Patient Access department.
Makes decisions in fast-paced, fluid environment.
Actively collaborates with leadership and staff within defined service level agreements.