Patient Access Manager

Wickenburg Community Hospital•Surprise, AZ

2d•Onsite

About The Position

Under the direction of the DRCM, leads all aspects of the hospital and clinics Patient Access responsibilities. Works in close collaboration with other Revenue Cycle leaders & partners with other departments to align workflows with organizational goals. Contributes as a valued & strategic member of the Revenue Cycle leadership team. The Patient Access Manager leads frontline patient interactions across a broad range of departments — including Emergency, Inpatient, Outpatient, Radiology, Surgery, and specialty clinics — ensuring that every touchpoint reflects excellence in service. This role holds accountability for registration accuracy, insurance verification, and financial counseling in support of both operational and patient experience goals.

Requirements

High school diploma or GED
4 years Patient Access or healthcare revenue cycle experience.
At least 2 years in a revenue cycle supervisory role & experience in working 2 or more hospital/clinic departments or service lines.
Demonstrated knowledge of third-party payer eligibility & benefits, referral & precertification/ authorization processes.
Computer literate with proficiency in Microsoft Word & Excel and EMR systems.
Ability to become competent in current electronic medical record.
Excellent communication and customer service skills.

Nice To Haves

CHAA or CHAM certification
Bilingual/Spanish speaking
Previous experience in Critical Access Hospital setting

Responsibilities

Responsible for the day-to-day supervision of all Hospital and Clinic Patient Access areas.
Ensures exceptional care and service is provided by Patient Access Staff to patients, visitors, and fellow employees always.
Ensure staff are trained in all policies and processes of registration, scheduling, insurance verifications & authorizations to achieve consistent and quality outcomes.
Performs all duties and responsibilities in such a way to demonstrate and support the organization's mission and vision.
Monitor employees' performance with the use of standard key performance indicators. Provides appropriate feedback to team members to support accuracy.
Document system issues while assisting in the development of system improvements.
Maintain all HIPAA compliance standards for providing accurate information for Revenue Cycle systems.
Plan, coordinate, and prepare reports as they relate to Revenue Cycle Management.
Anticipate scheduling needs while maintaining adequate staffing for efficient operations.
Hospital or clinic setting may require rotating shifts, weekends, holidays and on call.
Ensure compliance with regulations, standards, and directives from regulatory agencies and third-party payers.
Ensures EMTALA and other applicable laws and guidelines are being followed.
Conducts Patient Access daily department huddles & other meetings as needed.
Attend organizational meetings when indicated.
Participate in team discussions and planning.
Perform duties as assigned by the DRCM.