Patient Access Manager

OCH • Gravette, AR

7d • Onsite

About The Position

Ozarks Community Hospital (OCH) is seeking a Patient Access Manager to provide daily leadership and operational oversight of the Hospital's Central Referral team. This role also offers leadership support and coordination to the Admissions team through a dotted-line reporting relationship. The Manager is responsible for ensuring an efficient, timely, and seamless patient access process while maintaining accuracy and compliance with patient demographics, financial, insurance, referral, authorization, and billing requirements. The Manager oversees the daily operations of the Central Referral team, including staffing, workflow, quality assurance, performance management, training, and process improvement. The position ensures timely and professional responses to incoming referral calls, provider inquiries, and patient access needs while promoting a high level of service and patient satisfaction. The Manager collaborates with the Director of Patient Access and other organizational leaders to identify opportunities to improve departmental efficiency, patient flow, service delivery, and overall patient experience. The position provides staffing and operational support as needed and assists with the development and implementation of departmental strategies, policies, procedures, and training initiatives.

Requirements

• High school diploma or equivalent.
• Data entry and word processing experience.
• Minimum 3 years of Healthcare Patient Access Experience required, with progressively responsible experience in patient registration, scheduling, insurance verification, referrals, authorizations, financial clearance, care coordination, or other related front-end revenue cycle functions.
• Minimum 1 year of demonstrated leadership experience required, which may include lead, supervisory, training, project coordination, or other operational support in a healthcare or Patient Access environment.

Nice To Haves

• Experience in multi-site healthcare organization or group preferred.
• Associate degree in healthcare administration, business administration, health information management, or related field preferred.

Responsibilities

• Provide daily leadership and operational oversight of the Hospital's Central Referral team.
• Provide leadership support and coordination to the Admissions team through a dotted-line reporting relationship.
• Ensure an efficient, timely, and seamless patient access process while maintaining accuracy and compliance with patient demographics, financial, insurance, referral, authorization, and billing requirements.
• Oversee the daily operations of the Central Referral team, including staffing, workflow, quality assurance, performance management, training, and process improvement.
• Ensure timely and professional responses to incoming referral calls, provider inquiries, and patient access needs while promoting a high level of service and patient satisfaction.
• Collaborate with the Director of Patient Access and other organizational leaders to identify opportunities to improve departmental efficiency, patient flow, service delivery, and overall patient experience.
• Provide staffing and operational support as needed.
• Assist with the development and implementation of departmental strategies, policies, procedures, and training initiatives.

Benefits

• Eligibility for health, dental, and vision coverage
• 401(k) plan
• Life insurance
• Short-term disability
• Flexible spending accounts
• Many other elective benefits subject to plan terms
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED