Manager - Patient Access

Best Care•Omaha, NE

9d•Onsite

About The Position

Responsible for the patient registration and pre-registration functions across the Nebraska Methodist Hospital, Methodist Fremont Hospital, Methodist Women's Hospital, Health West and West Dodge imaging and surgical areas. Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes. Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

Requirements

Bachelor's Degree in Business or Healthcare related field preferred.
Minimum 2-3 years' experience in registration or healthcare access, healthcare insurance or business office or equivalent required.
Minimum 1 year previous supervisor or leadership experience required.
Certification in Healthcare Access Management (CHAM) preferred.
Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
Ability to mentor, supervise, delegate and evaluate.
Strong problem solving skills.
Strong verbal and listening communication skills.
Ability to provide excellence in customer service.
Ability to lead a diverse registration team.
Strong computer skills including the: ability to open and navigate Outlook attachments in Word, excel, and PowerPoint form required, ability to learn and work with multiple software/hardware products during the course of an average workday.
Must possess mathematical aptitude to track and interpret performance measures.
Required to travel to various locations.
Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
Ability to communicate with others through a glass barrier.
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Responsibilities

Participative Decision Maker by demonstrating a desire to make an important contribution.
Heightened Focus on Efficiency.
Improves patient care/customer service and fosters personal responsibility.
Selects the right people to serve our patients/customers.
Embraces/exceeds organizational expectations for customer service.
Ensures compliance with all applicable federal, state, and other regulatory jurisdictions regarding patient registrant.
Collaborates with Revenue Cycle to ensure authorizations/notifications are obtained.
Supports Point of Service Collections.