Patient Access Lead - FT, Days (8A-4:30P) - Stratford Outpatient
About The Position
Provides day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert. Ensures that staff offer a positive patient experience, demonstrating effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information, including authorizations, referrals, and medical necessity. Ensures staff compliance with departmental and institutional protocols, including communicating and collecting out-of-pocket liability from patients.
Requirements
- High School Diploma or GED
- 3 years of patient registration experience
- Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
- Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
- Demonstrates the ability to provide feedback and coaching
- Strong verbal and written communication and customer service skills
Nice To Haves
- Previous experience working in a physician’s office or hospital registration setting strongly preferred
- HFMA Certifications preferred
Responsibilities
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff.
- Keeps current on insurance tip sheets and workflow updates.
- Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
- Distributes work assignments, daily.
- QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily.
- Backfills for staff during meal breaks. Covers scheduled PTO / ETO or unscheduled absences, as needed.
- Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department.
- Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
- Achieves individual and team performance metrics.
- Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
