Patient Access Lead - FT, Day (8:30A-5P) - Outpatient FLOAT (Elkins Park & N Philadelphia)

Jefferson Health Plans • Philadelphia, PA

10d • Onsite

About The Position

Provides day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert. Ensures staff offer a positive patient experience, demonstrating effective communication and customer service skills with staff, patients, families, and leadership. Trains and educates staff on complete and accurate order entry, demographic and insurance information, including authorizations and referrals. Ensures staff compliance with departmental and institutional protocols, including collecting out-of-pocket liability from patients.

Requirements

• High School Diploma or GED
• 3 years of patient registration experience
• Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals and coverage requirements
• Proficient with Computer and Microsoft Office skills
• Familiar with healthcare EHR applications i.e. EPIC, Cerner
• Demonstrates the ability to provide feedback and coaching
• Strong verbal and written communication and customer service skills

Nice To Haves

• Previous experience working in a physician’s office or hospital registration setting
• HFMA Certifications

Responsibilities

• Distributes work assignments daily.
• Performs Quality Assurance on a sample of registrations to ensure accuracy and provides feedback on deficiencies.
• Coaches and tracks staff performance for improvement daily.
• Backfills for staff during meal breaks and covers scheduled or unscheduled absences.
• Trains new hires on accurate recording of orders, demographic and insurance information, including authorizations, referrals, and medical necessity.
• Provides real-time coaching and feedback to staff on workflow changes or quality errors.
• Achieves individual and team performance metrics.
• Interacts with a diverse patient base while ensuring door-to-doctor time is maintained according to departmental standard wait times.
• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).

Benefits

• Medical (including prescription) insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits (group rates on insurance and discounts)
• Tuition discounts at Thomas Jefferson University (after one year of full-time service or two years of part-time service)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED