Patient Access Intake Specialist-Holly Springs

UNC Health • Holly Springs, NC

3d • Onsite

About The Position

The Patient Access Intake Specialist ensures patient access processing is performed according to procedure and documented accurately and promptly in ADT and other clinical information systems. The role meets departmental and organizational targets for process accuracy and timeliness. This is an onsite, full-time position at Holly Springs ED, scheduled Monday through Friday from 3:00 p.m. to 11:30 p.m., with 40 standard hours per week.

Requirements

• High school diploma or GED.
• Two years of customer service and/or clerical experience.

Responsibilities

• Verify that key ADT information, including insurance and patient and guarantor demographics, is current and accurate to support patient safety, charging, coding, insurance processing, and billing.
• Schedule new and follow-up patient appointments as required.
• Attempt to reschedule cancellations when possible and communicate cancellations to providers as necessary.
• Complete and document governmental, regulatory, financial, and contractual forms according to procedure.
• Ensure documents are scanned or saved to the correct location and are legible.
• Use the price estimation tool, when applicable, during registration to provide patients with the most accurate estimate.
• Meet departmental targets for upfront collections, including deposits, estimated amounts due, copayments, and prior balances.
• Participate in departmental quality assurance by using system work queues, working to reduce individual errors, and making corrections.
• Use system work queues daily during registration to minimize errors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED