Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

Southcoast Health System•New Bedford, MA

2d•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Southcoast Health provides inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. This position is a Revenue Cycle Specialist Front-End role, offering a $1,500 new hire sign-on bonus. The role involves patient registration, insurance verification, pre-registration, and point-of-service collections, ensuring accurate patient data and educating patients on financial responsibilities. It also includes financial counseling referrals, Medicare compliance, valuables management, morgue coordination, customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams. This position requires on-site coverage at public arrival desks and the Emergency Department.

Requirements

Equal to completion of four years of high school plus additional courses or training.
Demonstrated excellent communication & interpersonal skills.
Strong computer skills including medical based programs.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Nice To Haves

Associate's Degree preferred.
Medical Terminology Certificate preferred.
Proficiency with Word, Excel, and other software programs preferred.
Over three years related health care experience including working with third party payers preferred.
CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.

Responsibilities

Handles patient registration, insurance verification, pre-registration, and point of service collections.
Ensures accurate patient data.
Educates patients on financial responsibilities.
Provides financial counseling referrals.
Manages Medicare compliance (IM and MOON forms).
Handles valuables management.
Coordinates morgue services.
Provides customer service.
Ensures regulatory compliance.
Collaborates with clinical and revenue cycle teams.
Provides on-site coverage at public arrival desks and the Emergency Department.